Help for families

BaniBanani Support

BaniBanani support is provided by Barfin Network Limited.

Include your device type, app version, selected language, and what happened. Do not send passwords, sign-in codes, payment-card details, or a child's private information.

Contact support

Email support@banibanani.com. For purchase questions, also include whether the purchase was made through Apple App Store or Google Play and the product name. We will never ask for your password or full payment details.

Lessons and downloads

The first unit of every course remains free and can be downloaded for offline use. An active Premium subscription unlocks and downloads complete courses. Premium access works offline for up to seven days after the latest successful license check and never beyond the paid expiry date. If a paid lesson stops opening, connect the device, sign in to the parent account, and use Restore Purchases. Removing a download does not remove learning progress.

Progress and synchronization

Progress is stored on the device by default. Cross-device synchronization requires a parent account and a network connection. Before changing devices, open the parent area and confirm the most recent progress has synchronized.

Purchases

Use Restore Purchases in the parent area while signed into the same parent and store accounts used for the original purchase. Canceling renewal preserves Premium access through the already paid expiry date. Subscription cancellation and billing are managed in the Apple App Store or Google Play account.

Privacy and account deletion

Read the Privacy Policy or follow the steps to delete a parent account and synchronized data.