Help for families

BaniBanani Support

BaniBanani support is provided by Barfin Network Limited.

Include your device type, app version, selected language, and what happened. Do not send passwords, sign-in codes, payment-card details, or a child's private information.

Contact support

Email support@banibanani.com. For purchase questions, also include whether the purchase was made through Apple App Store or Google Play and the product name. We will never ask for your password or full payment details.

Lessons and downloads

If a course does not open, confirm that the device is online and retry the download from the course screen. A downloaded course can be used offline after its files pass integrity checks. Removing a download does not remove learning progress.

Progress and synchronization

Progress is stored on the device by default. Cross-device synchronization requires a parent account and a network connection. Before changing devices, open the parent area and confirm the most recent progress has synchronized.

Purchases

Use Restore Purchases in the parent area while signed into the same store account used for the original purchase. Subscription cancellation and billing are managed in the Apple App Store or Google Play account.

Privacy and account deletion

Read the Privacy Policy or follow the steps to delete a parent account and synchronized data.